ORDER TIMELINE:
We strive to custom make all orders within 10-14 days, sooner when possible. Each piece is made to order, to your size request or personalization so they will not be created until you order.
HANDMADE DISCLAIMER:
The product(s) you receive might vary slightly from the product picture due to the color variance of how different computers and devices display colors. In the case of hand-stamped items, please understand that it is the very nature of hand-stamping that slight imperfections in letter placement will occur. Only machine engraving can produce perfect results. While we strive for perfect placement, it is virtually impossible to do by hand.
CARING FOR YOUR PRODUCT:
* Polish with a soft dry cloth
* For hand-stamped cuff bracelets, put them on by putting the open end of the “C” facing the side of your wrist (not the top). Slide onto your wrist then turn the cuff once it is on.
Your product(s) can be damaged if:
* Exposed to water, cleansers, lotions, etc (unless stated otherwise in the product description)
* Hand-stamped cuffs can be damaged if bent open and closed repeatedly. This definitely will cause their shape to become distorted and can, in some instances, break the cuff. (Not to worry, we reshape and replace at no charge if that happens)
SIZING:
For bracelets, measure your wrist over the wrist bone.
For anklets, measure your ankle just above the ankle bone
SHIPPING:
We may ship through the following carriers:
United Postal Service (USPS), FedEx, UPS. Our choice of carriers is determined by the size and weight of each order.
We ship to the address you provide on your order, so please enter it carefully! We cannot be responsible for orders shipped to the listed address if you entered it incorrectly (yes, it does happen) as there is no way for us to retrieve your order from the wrong address.
RETURNS:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
To complete your return, we require a Return Authorization Number to better match your item to the original order. Please CONTACT US HERE to request that number.
Please do not send your purchase back without the paperwork we will send to you
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us HERE
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email HERE to request a Return Authorization Number
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned it.
LIFETIME GUARANTEE
We want you to enjoy your purchases from Kahana & Company Designs for a very long time. At least once a year, please send your purchases back to us for cleaning and polishing, restringing where applicable, or resizing if needed (just let us know the new size). There is information that arrives with your purchase that explains how to do this. Or, you can contact us HERE and we will be happy to let you know the procedure.
If your bracelet or necklace should ever break, gather all the pieces and send them to us for repair. it doesn’t matter why the item broke, we will still repair it free of charge. You simply pay the postage here and we will pay the return postage. (Sadly, though, we can only offer this service for items purchased from Kahana & Company Designs).